Returns & Exchanges

At Cricket Direct, we want you to be completely satisfied with your gear, so we offer a 30-day return policy for unused items in their original packaging. Whether it's a bat that doesn't feel right or the wrong size of whites, we are committed to a hassle-free exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Securely pack the items in their original packaging, ensuring all tags are attached and cricket bats are still in their protective heat-shrink wrap.

• 3.
  Ship to Warehouse

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier point.

• 4.
  Inspection and Refund

  Once our specialists verify the condition of the equipment, we will process your refund or dispatch your exchange items within 5-7 business days.